Over mij

An organized and self-motivated Industrial Engineer with 2 years of experience in sale order execution, operations management, and risk mitigation. Possess strong working knowledge of MS Excel and SAP-ERP, skilled at effective customer service, process optimization and cross-functional coordination. Looking forward to career opportunities in order processing, operations and logistics management, and process improvement, in a customer-centric and collaborative role.

Opleiding

University of Groningen, Netherlands 2018-2020

Master of Science - Industrial Engineering and Management

Amrita School of Engineering, India 2012-2016

Bachelor of Technology - Chemical Engineering

Werk & Ervaring

Flowserve Sanmar Limited, India

Operations and Customer Support Engineer

- Oversaw 800+ orders for 150+ customers and mitigated risks to ensure a customer-focussed supply chain execution. - Built great relationships with customers and acted as the first point of contact for clients across India, the Netherlands and Singapore. - Ensured order booking, coordinated reverse logistics and sales returns, generated reports on SAP. Presented data and conducted meetings with higher management, to align actions for my region. - Accomplished an on-time-delivery record of 88%, by proactively coordinating with sales, finance, warehouse, manufacturing and logistics teams to remove bottlenecks, delays, and obstacles. - Headed a supplier reallocation improvement project to streamline job allocations, that improved the company’s on-time-delivery from 76% to 84%. - Exceeded KPI's in order and customer management and delivered an increase in sales by 23% and contributed to sales of $3.8 million in 2017.

Portfolio

Vaardigheden

Specialization in Supply Chain Management
93%
SAP-ERP
90%
MS Office
90%

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